I just want to thank you for your very professional and personal service. My daughter and I are very pleased with the vehicle. But, more to the point, we’re very pleased to have found you. You might have sensed, we had a bad experience at another dealership. They delivered the wrong car but wanted us to take ownership regardless. How does someone even think like that? Our salesman disappeared and passed the problem to a junior associate, who could not resolve the issue.
By contrast, you and everyone else at Haley executed flawlessly. That was very important to us - getting us the right car and having it ready when you said it would be ready. The other dealership failed on both counts. And that’s why we came to you. As you could tell, I wasn’t in a search for the lowest price. I was in a search for service and I was willing to pay for it. You provided that service exactly as we needed.
You are a very good sales consultant. You take pride in your work, it shows, and that is important to customers like us. Please pass my comments along to your general manager. I know a lot of coworkers help you to do your job. They should be recognized as well. So thank them for me.
By the way, when I next talk to my friends, I’ll let them know they should keep buying from you!
Bill
2012
GMC
Terrain
Had a great car buying experience on 2/25 with Bruce, Tom and the Haley crew! Thanks so much for dispensing with the notion that car buying is a hassle. I love my 2012 GMC Acadia!
Peter
2012
GMC
Acadia
Being a young, independent full time employee and student with limited/ no credit can be stressful especially when you work hard and want a nice vehicle. Nothing in life is easy but Jabari made this process as smooth as possible. He made sure I was satisfied with my vehicle. His suggestions turned into possibles and from there the perfect car for me was chosen. I never knew I could feel completely satisfied and comfortable with being at a dealership and riding away knowing I'm in good hands. There isnt any question about me recommending Haley and Jabari's service to anyone who is looking for a car of great quality. THANK YOU JABARI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Clorie
2009
Mitsubishi
Lancer
It was a great pleasure dealing with Haley Buick GMC and being treated in a professional manner. Ernie greeted us when Betty and I arrived and put us with Phillip Moo. Phillip is a very customer oriented person and was not pushy to get us to buy our car. He presented the features of the Lacrosse and included my wife and daughter in the conversations. At another dealership, we had to walk the lot on a bitter cold night air to pick out a car, but Phillip had someone help him by bringing around to the front both the black Lacrosse and the diamond white one so we could compare them side by side. We had never been to Haley before, but should the occasion arise in the future, we will definitely return and recommend Haley to others.
Clyde & Betty
2012
Buick
LaCrosse
Haley Buick GMC has gained a customer for life. Their easy and friendly approach to selling cars was refreshing. They worked diligently to get a good deal for us and then gave us plenty of time and space to make our decision. Their finance team, new car training personnel, and sales staff made our experience a great one. Give them a try. You will not be disappointed.
Everyone was friendly and worked diligently to get a suitable deal done. Frank, Ernie, and LeVar were great. While they are salesmen, they considered my needs and weren't too pushy. They understood my wants were very patient with us. Haley Buick GMC has gained a lifetime customer.
Customer service was excellent. Needed a good used car for my Dad. I felt like I got a good car for the price and will serve his needs as far a comfort and safety. I would highly recommend this dealership to anyone looking for a new or used car.
Outstanding customer service. Many thanks to Frank, Ernie, Levar, and Tom working diligently to provide us with a great deal! You have gained a customer for life!
Liked: Service, Value
GMC
Acadia
Outstanding customer service. I went in to have my vehicle serviced was not looking to purchase a vehicle at that time. Was walking around the lot just looking killing time to my vehicle was finished. Started talking to Lindy on the lot and ended up purchasing a couple of vehicles before I left the dealership. I wasn't sure if I was going to get the vehicles but thanks to Levar for making it work within my budget. I want to thank all of the people that made the transition easy for me. Thanks to Lindy, Levar, Tyler, and Tom. I see myself being a return customer for many years to come.
jodyjohn46
1/12/2012 9:38:41 PM
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Overall Score: 5.0
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Phillip and Tom Jones
My Review of Haley Buick GMC:
Customer service was excellant. Needed a good used car for my Dad. I felt
like I got a good car for the price and will serve his needs as far a comfort
and safty. I would highly recommend this dealership to anyone looking for a
new or used car.
Yukon4Ever
6/4/2011 7:31:58 AM
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Overall Score: 4.8
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Patrick in Body Shop and Travis in Service
My Review of Haley Buick GMC:
For approximately two years I have taken my 2007 GMC Yukon to Haley for service on various issues (oil change and tire rotation, 4 wheel drive issues, lights, annual inspections) and I have always been treated very well, the work was performed very professionally and if I was not 100% satisfied with something they were quick to make it right or to explain why it was or was not the way I wanted it.
In early May a large part of a larger tree fell on top of same Yukon and did extensive damage to the roof and associated parts. My insurance company is State Farm and when I was looking at their site for a body shop that dealt with SF as soon as I came across Haley I knew that is where I wanted to take my vehicle.
I did not know anything about the history of the body shop, whether they did good work or not but did know that I was happy with the previous service work that had been done there and wanted to make sure that I received genuine GMC parts so I chose the Haley body shop for the work to be done.
From the beginning Patrick in the BS and his staff (manager types and service personnel) could not have been more accommodating and nice to work with. Patrick spent time with me explaining what the process would be and what he and his staff had to do to determine the extent of the damage and what it would take to make my Yukon like new.
Long story short, within a few weeks, actually faster than I thought it would happen I had my Yukon returned to me and it looked as good or better than when it was new 4 years prior.
I need to add that just prior to getting it back I saw the almost finished product on the lot and was not pleased with the paint job and spoke with Patrick about it. He knew exactly what I was concerned about and said that he and his paint guy were not happy with it either and would take care of it. He also thanked me for my observation and was pleased that now he knew what my expecttions were of the finished product.
Since getting the Yukon back I have received many compliments on the "look" of the vehicle and am quick to tell them who did the work and who to ask for. I also tell them of the great customer service I have recieved and highly recommend Haley GMC to them.
I have been in the customer service field for over 30 years as a Director of Parks and Recreation in several cities, counties and state government as well as marketing in the priviate sector so I know what the customer expects from a provider and I can say without hesitation that Haley GMC on Midlothian Turnpk in Richmond, VA is tops both in customer service and in the quality of the service provided both in the service and body shop sides of the operation.
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Melsspirit
6/12/2011 3:53:14 PM
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Overall Score: 4.4
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jabari Mudiwa
My Review of Haley Buick GMC:
My only concern was how GMC does not give their sales team the freedom to give the customer what they want on a vehicle. Overall this dealership was the best in this buying experience. Just wish their was a way to make buying a vehicles a faster process.
This Haley group really works as a team for sure.
Melissa
Awjeezbruce
6/16/2011 6:34:12 AM
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Overall Score: 5.0
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Glenn Burton, Jabari Mudiwa, Levar Person, Tyler Hall
My Review of Haley Buick GMC:
Haley had the first car that looked good and the deal didn't sound fishy that we seriously considered when my daughter and I started looking. Given the distance, the initial contact was via chat, all of the rest of the communication was online or by phone. While we were working with Glenn, we were also talking to 3 other dealers.
Glenn sent us the proposal, very professional, with an out the door price, no BS, no slight of hand, very straightforward. Talking with Glenn was like talking with a knowledgeable friend that you would call if you didn't know about these things.
He ran through all of the reasons to go with a certified vehicle, Haley's reputation, and then he said something you never hear at a dealership, he said we should look around at other dealers and see what other deals are out there.
Knowing the distance and traffic we would have to contend with, Glenn also offered to meet us half way so we could see the car and take it for a drive.
When we had negotiated a good deal on the same car only one year older at another dealer, I thought I was breaking the news to Glenn that we were going with another dealer. Thinking Haley couldn't get near this price, I shared the deal info with Glenn and thanked him for his frankness. He asked if he could call me back while he worked to earn my business.
The next day he called back came withing a couple hundred of the other deal. The Haley deal was actually better due to the Haley car being GM Certified.
When we decided to visit Richmond, a 95 mile drive one way, on Saturday, Glenn let us know that he wasn't going to be there while he went camping with his son's scout troop. He put us in touch with Levar and Jubari.
They went over the car front to back with us, every scratch, was pointed out by Jubari and Levar went over everything the dealership could do for us at no cost.
No up sell, no hard sell, I felt like I was dealing with honest people.
Tyler knew we would probably never be back to the dealership because of the distance and because we had our own financing, he did everything to streamline the paperwork while still pointing out the important things we needed to address or be aware of.
All in all, I was very impressed with everyone I spoke with at Haley. I hope everyone has the same experience my daughter and I did. It may be nearly a hundred mile but I'll start with Haley when I go looking for our next car.
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jimplace
6/21/2011 12:53:27 PM
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Overall Score: 4.8
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ernie Simopoulos
My Review of Haley Buick GMC:
The service was excellent and provided on time when car was serviced. The employees were helpful and sought to make my visit as easy and pleasant as possible.
ga2re2t
6/21/2011 9:17:38 AM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: lance,barry
My Review of Haley Buick GMC:
60,000 mile service brakes and new tires...can really tell difference in driving..all work complete and ready in 1 day..fantastic...i even enjoyed talking with cashier great personality...also had several gm coupons which also helped the bill...great job haley..taking yukon on long trip this weekend and i know myyukon is safe an ready to roll another very nice touvh was the thank you card and mint left on the dash with lances name and number if i had any questions
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blbrown
6/22/2011 9:42:55 PM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Barry Moore, Tyler Hall, Mike Switzer, Jabari
My Review of Haley Buick GMC:
I arrived at Haley Buick GMC as a result of experiencing transmission problems with my 2005 Saturn Vue and being advised that they were 1 of 2 certified Saturn dealers in my area. They are an extra-ordinary group of professionals. They did not make me feel like they were out just to get a dollar but that they cared about helping me, their customer. Haley Buick GMC is the epitome of customer service. I would recommend them to anyone seeking to purchase a vehicle and I plan to be a return customer. They turned a very frustrating situation into a positive experience that I will always remember and for that I am so thankful and grateful to Haley Buick GMC.
Bianca Brown
Margaret Brown
Barbie Wood
6/21/2011 3:08:06 PM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ernie Simopoulos
My Review of Haley Buick GMC:
Staff is very good to work with. Pricing is very competitive. Follow-up with customers is good and assures quality for the customer. I would use this dealership again.
Phyllis Ascue
6/28/2011 8:28:42 AM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Travis, Debbie, Dave
My Review of Haley Buick GMC:
I bring my car and my daughter's to Haley for inspections, routine service and any problems that might arise and I always get good service.
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robertsmithjr@comcast.net
6/27/2011 6:03:54 PM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Barry Moore, Wayne Lassiter, Travis
My Review of Haley Buick GMC:
You don't find many dealers that go the extra mile like these guys. When we picked the car up, the noise we had repaired was as quiet as a mouse and it was sparkling showroom new. Travis was a delight to work with, not to say their work was 20% less than other places.
kermitfox
6/30/2011 2:07:24 PM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Body Shop
My Review of Haley Buick GMC:
In for some body repair work. Body Shop personnel were friendly, did my estimate
quickly and the price for repair was much more reasonable than I expected.........
so, I'm happy! Looked at the new car inventory, sales personnel were great and
I loved the new Buick Regals. The Regal will be a great seller, I think Buick
has a real hit with their new line.
joe..b
6/30/2011 10:20:26 AM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: don't remember
My Review of Haley Buick GMC:
very friendly, well run service center (especially Debbie), liked that car was brought up after work, the prices are high but the coupons help (the couspons are great)
It would help to give a loyality discount to those of us who have been a customer for over 25 years.
KenKat08
7/5/2011 7:41:09 PM
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Overall Score: 4.8
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Jabari
My Review of Haley Buick GMC:
I went to Haley Buick GMC looking for a vehicle that had better gas milage than my trailblazer but still had a 3rd row seating, and was not a minivan. Jabari greeted me as I came in and asked if he could help I told him what I was looking for , what I had to trade in , and the price range I needed to stay in. He quickly brought me a vehicle to look at that fit all my criteria and had a lot of extras also! Everyone was very nice and helpful, the man that went over my credit and financial information was very nice and helpful and gave me good sound advice and the man that went over my paperwork from the bank and had my husband and I sign all the paperwork was quick and efficient. I had 2 of my children with me while we were there and all the staff were really great to my kids also! I would highly recommend Haley Buick GMC on Midlothian to my family and friends!!!
Mac Damron
7/5/2011 4:47:33 PM
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Overall Score: 4.6
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: jay
My Review of Haley Buick GMC:
The estimate for the seat repair was 69 dollars less than what I was charged the recall by Gm Was handled slowly and carefully and hopefully for the last time. Jay was thoughtful and nice in all of his work with me. I wil even go to Haley to Shop for our next Truck . Thanks.
kstrecker
7/6/2011 6:07:07 PM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Ernie, Nicole, Patrick, Andy
My Review of Haley Buick GMC:
Haley GMC Buick has done bosy work on my BMW as a Nationwide preferred Body SHop and on my GMC Yukon. They have also serviced the Yukon. They are courteous, helpful and professional. They are very good about letting oyu know what must be done vs. what would be nice to be done and can wait till later. The body work is superb.
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GMC_fan
7/13/2011 12:34:27 PM
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Overall Score: 4.6
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Debbie Lewis
My Review of Haley Buick GMC:
First time at this dealer. Appointment was scheduled by phone a day earlier. Upon arrival, car was quickly assigned to technician and the Service person gave me an estimate of how long to expect to wait, then showed me to a clean and comfortable customer waiting room where coffee and other beverages were available. All requested service was completed in a reasonable time somewhat less than originally promised.
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horselovr1289@aol.com
7/7/2011 1:43:26 PM
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Overall Score: 5.0
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Kyle Webb
My Review of Haley Buick GMC:
I found the car that I wanted to purchase online, the same day I went in to see the vehicle in person. Kyle helped me through the entire car buying experience and made it very easy! Since then, I have been to service a few times and I am very pleased with the customer service and the work they performed on my vehicle. I love my Saturn Outlook and I will be purchasing my next vehicle from Haley too!
Thanks Haley!
mww13
7/20/2011 6:54:40 PM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Shawn Reed and Mike Switzer
My Review of Haley Buick GMC:
So why do I rate this dealership this high? Because both salesmen I dealt with were excellent, polite, and MORE than willing to work with my price range and requirements. It IS the first time I've ever honestly believed the salesmen at a car dealership were there to assist me as well as make the sale. Make no mistake, I went to other dealerships and dealt with other salesfolks. Many of them were "less than helpful", i.e. either dumping me because I was looking at that time or trying to hard sell me into something I did not want at more money than I was willing to spend. The principle reason I returned to this dealership was Shawn Reed and Mike Switzer. The manager (Levar) was good but honestly I would have never talked to him if Mike or Shawn were tools.
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calnelson@aol.com
7/28/2011 5:05:43 PM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: David...service asst.manager & Wayne-Manager
My Review of Haley Buick GMC:
I would recommend this business to anyone who needs help in getting their car repaired. I was greeted in a very respectful way. They answered all of my concerns and I was quite pleased with the cost of my repairs.
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regroland
7/28/2011 7:03:43 AM
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Overall Score: 4.4
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: TJ, Bruce, Ernie, Tom, etc.
My Review of Haley Buick GMC:
Great team of professionals from the sales team and management to the finance and service departments.
My wife and I brought our kids in to experience the car sale and the dealership. We all enjoyed our time there and everyone was very courteous to us. We look to purchasing our next vehicle from Haley soon.
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Frankie1974
7/6/2011 1:30:18 PM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Jay Tyler
My Review of Haley Buick GMC:
Problem with my ac not cooling, fan not blowing hard, and passenger side blowing warmer air. Diagnosed as being a leak and low on freon. Seems to be better at this point. Will need to give it some time to be sure that it has been fixed.
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grandam
7/30/2011 8:29:10 AM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Tom Presti + mechanic
My Review of Haley Buick GMC:
Came from a store and driver seat would not move forward - being short I had to put books (lucky I had with me) behind my back and I was near Haley so came in. They had the problem corrected in no time - were even going to have Frank bring me to my home if the service was to be lengthy. I am widowed - the car was purchased at Haley and always serviced at Haley - I am very pleased with the relationship
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costeacher
7/29/2011 10:32:15 AM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jabari Mudiwa, Tyler-Business Manager
My Review of Haley Buick GMC:
I had an excellent experience with Haley Buick GMC. The sales rep. and business manager were extremely professional and knowledgeable. They really know how to treat customers! I would definitely recommend Haley to all of my friends searching for excellence!!!!
JHNemecekJr
7/30/2011 10:37:27 AM
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Overall Score: 4.6
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: David Lecuyer
My Review of Haley Buick GMC:
Haley has improved their customer service focus since my last service visit. There was a small issue with scheduling, but efficiently explained by service consultant. The service result was explained effectively and options clearly presented.
tsfudala
8/1/2011 2:38:30 PM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jabari Mudiwa
My Review of Haley Buick GMC:
I was looking for a new Yukon XL and the salesman was very helpful in allowing an overnight test drive so I could test fit all 5 kids and a trip to Costco! Everything was great except the available color, and upon finding the desired color at another dealer, he was able to quickly deliver it to in time to make a weekend trip including having the NAV system installed in time!
Excellent service with no BS on the financials.
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blindy6
8/1/2011 5:58:34 AM
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Overall Score: 3.6
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: 2
My Review of Haley Buick GMC:
This dealership was okay with selling product but prices are getting much high and looking and buying are two different things. Prices and information is high and stuff to get is geeting just as high.
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calix0817
8/14/2011 3:35:17 PM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Travis
My Review of Haley Buick GMC:
After having a bad experience with a competing GM dealership in the area, I did not have high hopes of having better service anywhere else. Haley and Travis were a lot more than I expected. The problem with my vehicle was diagnosed and repaired quickly and I was always kept informed of the work being done. I was treated very well and will definitely be returning to this dealership in the future.
micr0d
8/23/2011 10:05:59 AM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: can't remember
My Review of Haley Buick GMC:
Daughter had problem with car. She was in a strange city, doing an intership. Haley's fixed her car, at a reasonable price, and got her on her way.
Pshibley
8/22/2011 7:28:37 AM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kyle Webb
My Review of Haley Buick GMC:
One of the very best experiences I have had buying a car. I went to many GMC dealerships in my search and talked to many of them by phone as well. Kyle Webb gave the best demonstration of the vehicle and knew all the features. There were many features on the 2011 Terrain and I felt Kyle answered all of my questions right there on the spot. Kyle was honest and up front about everything. Everyone Kyle introduced me to like the sales manager and the financie manager were all very professional. One of the biggest suprises was at the finance stage. Where most dealerships I have dealt with in the past try to strong arm you into something you don't think you need the finance manager did not. It made the whole experience that much much better!
jastx
8/21/2011 11:37:44 PM
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Overall Score: 4.8
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Kyle, Ernie
My Review of Haley Buick GMC:
I bought my used vehicle in Haley's Richmond, VA store from Plano, TX, finding the car online flying in to pick it up and actually see it for the first time. I depended on Ernie and particularly Kyle to describe the condition of this car to my satisfaction. Kyle worked hard to answer any questions I had and took photos in addition to the ones already online to highlight areas I wanted to be certain about. Ernie, the Sales Manager, was friendly and helpful and was easy to talk with and arrange a deal. The car was exactly as promised and I am very pleased. Kyle was even able to get the original window sticker for me from the original owner! He went out of his way to make this a very pleasant experience. I was also able to meet several other members of the staff, some real car enthusiasts like myself. My buying experience with Haley was excellent. I would buy from them again. Ask for Kyle or Ernie.
SierraRed
8/25/2011 11:30:22 PM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Debbie Lewis
My Review of Haley Buick GMC:
Haley GMC has always gone the distance to take care of me as a customer and to provide excellent service on my Sierra and Jimmy. I highly recommend them to anyone with a GMC car or truck. Sales and service are 100%.
ralively
8/25/2011 8:58:34 AM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Bruce Harris
My Review of Haley Buick GMC:
I have been working with Haley for the last 19 years and have had good relations for the whole time. They work hard to keep my business. RAL
Joan Oliver
8/26/2011 3:40:47 PM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Body Shop don't remember names but very helpful
My Review of Haley Buick GMC:
Great experience getting body work done. Guys in the body shop office very helpful. Sorry I can't remember names and lost card. State Farm recommended using Haley GMC and I was very pleased with the results. Would use them again for body work if I ever need someone.
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Nancy Chasen
9/1/2011 5:37:04 PM
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Overall Score: 4.4
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Service personel
My Review of Haley Buick GMC:
All personel were pleasant, helpful and quick. All service was completed as requested. I only have limited exposure with the service department as my truck is only 4 months old. So far all my contact with Haley has been positive from purchase to 1st oil change. Lounge was clean and coffee provided.
qmlog04
8/30/2011 10:36:01 PM
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Overall Score: 4.8
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Jabari, Charlie, Trent
My Review of Haley Buick GMC:
We were greeted at the door and was very friendly. We were brought in by a the GMC Acadia on the website. It wasn't on the lot but we test drove a similar vehicle. We really wanted the one we saw online. They arranged for it to show up and we purchased it. They worked with us on the financing and we were able to finalize everything fast. Jabari being young he was very professional and accommodating to our every needs. Charlie continually would check on our well being and helped us make good decisions without pressure.
terika84
9/16/2011 5:07:26 PM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jabari Mudiwa
My Review of Haley Buick GMC:
Let me begin by saying, Haley Buick-GMC is the place to go when looking to buy a new car. Jabari Mudiwa was the salesperson who helped me with my new purchase. He was friendly and very professional. Jabari was very knowledgeable about the kind of car I was looking to buy. Overall I had a great experience at Haley Buick-GMC. Excellent customer service and excellent cars!!!!
Terika
jomaul
9/14/2011 9:18:50 AM
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Overall Score: 4.8
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Front desk - not sure of name
My Review of Haley Buick GMC:
Great service and great people to work with. Of course, wish prices were better (but they are what they are) but this is the only place I would go with my car.
Samuelb742
9/22/2011 11:37:45 AM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: patrick Gollattscheck
My Review of Haley Buick GMC:
I waas pleased with the professional way we were treated and with the quick return of my car. I would highly recommend anyone needing body work to go to Haley
blindy6@comcast.net
9/21/2011 9:40:40 PM
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Overall Score: 4.8
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Lamar / Body Shop
My Review of Haley Buick GMC:
It was an experience, but overall this dealership has gone out of it's way to make me happy with buying a new vehicle from them. Lamar and the bodyshop have gone out of they way to make this experience a nice one. Thanks
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megarrs
9/23/2011 8:55:38 AM
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Overall Score: 4.8
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: .
My Review of Haley Buick GMC:
I really appreciated Travis's friendliness and it was nice to have a thank you note on my dash when I picked my car up. I also really appreciate the shuttle service to and from my house so I was still able to get work done while my car was being worked on for a few hours. Thank you.
JTMckinney
9/23/2011 8:37:22 AM
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Overall Score: 5.0
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Jay Tyler, Leslie Walsh
My Review of Haley Buick GMC:
I have been a Haley Customer for over 8 years, and have had all of my service performed by Jay Tyler (service writer)and Leslie Walsh(mechanic). Todate, my 2003 GMC has never let me down or stranded. I believe that this is due to the excellent employee interest in keeping my vehicle safe and running well.
janeacumbea
10/3/2011 6:57:43 PM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kyle Webb and Tyler
My Review of Haley Buick GMC:
We were looking for a new car. Since we had been so happy with Buicks, we decided to
look at the Buick LaCrosse. Kyle was extremely helpful in showing us the 2012 Buick LaCrosse and the many features in which we wanted on a new car. After we made the decision to purchase the Buick LaCrosse, the staff did an excellent job in expediting the paperwork. We were extremely happy with the way the staff handled our purchase and will recommend them highly to family and friends.
jammer82
9/26/2011 8:02:20 PM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Shawn Reed
My Review of Haley Buick GMC:
We were only looking at used trucks, thinking about trading our truck. We decided to take the truck for a test drive, and Shawn met us outside. We spoke for a few minutes and Shawn went for the key. When we got into the truck, Shawn began explaining all of the features on the truck, but he was never pushy. He was very friendly and answered any questions we had. He made sure we were well informed about the vehicle we were looking at. We decided to "run the numbers". Shawn explained every step of the way what he was doing and walked us through each step. After he showed us the numbers, we realized that we could get a new truck for not much more a month than the used truck would have been. Again he walked us through the whole process step by step and made us very comfortable. He was patient with us and helped us with making the best decision for us. I would recomend Haley and Shawn personally to anyone looking for a vehicle.
j&elidwell
10/16/2011 6:07:05 PM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kyle, Ernie
My Review of Haley Buick GMC:
After 2 months of looking for a new truck and going to every dealership with in a 75 mile radius our final stop was Haley and that was the best decision we made. We were treated fairly by both Kyle and Ernie and were offered a fair trade for the vehicle we were trading in. Kyle took the time to explain all our options to us and was not pushy at all. We ended up ordering a 2012 Sierra and were kept informed of the trucks progress the whole time. When we picked up the truck it was clean, full of fuel and ready to go. The financing department was very easy to deal with they did not try to sell/push extended warranties on us. We would recommend Haley to all our friends and family.
Erica and Jayme Lidwell
joysydnor
10/10/2011 9:26:51 PM
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Overall Score: 4.8
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kyle, Bruce, Ernie, Levar, Tom
My Review of Haley Buick GMC:
I orginally visted this dealer to have my 2004 Yukon serviced. While waited a began to view the new vehicles on the lot and test drove it that same night. It was close to closing and Kyle took the time to go over the vehicle with me and offered me a test drive. The next day when visiting the dealerships service dept to follow up on a repair, Tom in service suggested that I have them look at my truck to see how much it was worth. Unfortunately Kyle was not there but Bruce stepped in and assited with my needs. Three days later I was driving a 2011 GMC Acadia. The sales and finance department were helpful and courteous. I've known Tom for years and he has always been a pleasure to work with. I would recommend the team at Haley Buick GMC.
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Lindy Hatchett
My Review of Haley Buick GMC:
The staff at Haley GMC ( Midlothain) was FANTASTIC! The service was great! Thanks so mush for making me feel like part of the GMC family! What a wonderful experience.
Charles Sullivan
10/16/2011 6:09:51 PM
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Overall Score: 5.0
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Shawn Reed, Ernie Simopoulos
My Review of Haley Buick GMC:
Shawn and Ernie's professionalism and courtesy were outstanding. They took the time to answer all my questions and were very helpful in finding out my needs and making sure everything was addressed. They offered me a fine price on my new car and a very fair trade-in price. It was a pleasure to do business with them.
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Scott Akom
12/29/2011 7:29:57 PM
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Overall Score: 5.0
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Bruce Harris
My Review of Haley Buick GMC:
Bruce Harris was a pleasure to work with as was the rest of the Haley staff. We were treated very well. The staff at Haley feels like a family and I'm glad we had the privilege of working with people who are knowledgeable about their products, take pride in their work and work hard to make sure the customer feels comfortable and respected at all times. When we need another car, Haley will be at the top of our list and we will request Bruce Harris to work with. Thanks again for everything!
Jane and Scott Akom
JMS0206
12/28/2011 10:03:20 AM
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Overall Score: 4.8
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Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: David Lecuyer
My Review of Haley Buick GMC:
I called to set up an appointment in the morning and I had an appointment later the same morning. The staff was very helpful in answering any questions that I had. They handled my warranty claim quickly and explained how they fixed the issue. This is why they recieved the rating above.
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Shawn Reed
My Review of Haley Buick GMC:
I had a great experience at Haley when I purchased my new Acadia. Everyone was knowledgeable and up front with me from start to finish. Sales staff was great. Couldn't be happier
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Bruce Harris
My Review of Haley Buick GMC:
Bought a new Adacia from Haley GMC....It was a great experience....no hassles....no pressure...great deal....knowledgeable and very helpful sales person. Couldn't be happier!
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Debbi
My Review of Haley Buick GMC:
Last visit in September I a "bubble" in one tire was discovered. This time Debbi conscientiously had the technicians review the tire for safety and it was decided to replace the tire(still under warranty).In addition, all the employees are friendly, without exception. The multi-Point vehicle inspection report is comprehensive and helpful and indicates that the vehicle was checked for all componnents of service. This dealership is conscientious about providing great service!
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Frank Locust, Ernie Simopoulos, Tom Jones, Lavar ???
My Review of Haley Buick GMC:
Everyone was friendly and worked diligently to get a suitable deal done. Frank, Ernie, and Lavar were great. While they are salesmen, they considered my needs and weren't too pushy. They understood my wants were very patient with us. Haley GMC has gained a lifetime customer
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: 1
My Review of Haley Buick GMC:
Probably my best car buying experience. I was not pressured and I felt like they listened to my needs. Bruce was excellent for friendly and insightful. Again I can't stress the no pressure of this sale. I love my new Buick and and I am absolutely satisfied with my whole experience. Steve Talley
Mr. Moore,
My name is Ron B. and I have just received my 2007 Trailblazer back from your body shop. My purpose for this email is to inform you and to make you aware of the courtesy extended to me by your Mr. Jay Worden. Mr. Worden did an outstanding job in coordinating my Insurance claim with State Farm and Haley's financial requirements. At all times, I had a feeling of complete trust and satisfaction with Mr Worden and Haley's ability to do an outstanding repair job on my car.
Mr Worden's personality, his caring attitude and his ability to get a difficult job done earlier than anticipated certainly deserves recognition. Because of Mr Worden I will never hesitate to bring my vehicle back to Haley's for any service and will certainly recommend Haley to my friends.
I truly hope these few words will become a permanent part of Mr Wordens personnel file and be considered at his next review.
Ron B.
2007
Chevrolet
Trailblazer
http://haleybuickgmc.com/custom/innsbrook%20shuttle
Candice
The personnel at Haley Buick are very courteous, professional and thorough. I would recommend them to any of my friends that are interested in purchasing a new Buick or GMC truck.
W. Yonning
2011
Buick
LaCrosse
Mr. Bruce Harris was awesome! Very knowledgable
L. Kirkwood
2011
GMC
Acadia
THIS IS THE SECOND VEHICLE THAT I HAVE PURCHASED FROM HALEY (2008 & 2011) GREAT TO DEAL WITH.
M. Clarke
2011
GMC
Terrain
This is my 4th purchase/lease from Haley. This is a GREAT group
Betty B.
2011
GMC
Acadia
3rd Yukon purchased. Very good dealership and people to work with me over the last 10 years.
Nicholas T.
2010
GMC
Yukon
Haley Buick GMC did a great Job from start to finish. They made it a real pleasure to buy a new car and to get what I wanted. The drive was 2 hours to get to you, but worth the long drive for your service. Thank you for your help.
Dianne F.
2011
GMC
Terrain
My salesman Bruce Harris was very professional, knowledgeable and courteous, I had gone in previously to get information concerning a new truck with certain features, this was in September, I returned again in November, and Mr. Harris remembered me and what I was looking for, to me that was an important quality. He took his time he let me take a test drive, and after the test drive I was sold. The credit manager Mr. Tyler Hall, took his time explained and went over the contracts to making they weere clear and understandable. The salesmen and service personnel are top notch.
Roslyn E.
2011
GMC
Terrain
My Sales Reps performance, knowledge base and customer service is second to none!
Tim R.
2010
GMC
Yukon
GREAT EXPERIENCE
B. Erhart
2011
GMC
Sierra
Had a wonderful experience also our sales consultant, TJ Jones, was very knowledgeable, friendly, etc. in fact we sent our son to him to purchase a used car.
M. Wermann
2011
GMC
Terrain
The staff at Haley were very friendly and helpful. We will continue to do business with them in the future.
D. Carter
2011
GMC
Terrain
The whole experience was great. You have a great team there at Haley.
R. Harris
2011
Buick
I love my new BUICK!!
L. Kirkwood
2011
Buick
Everyone is so courteous there; I enjoyed talking to them. It's a great group of guys you have working there in sales.
l. Bowling
2008
Saturn
Vue
Doing business with Haley Buick-GMC was a pleasure. The atmosphere was comfy, friendly and truly treated us like family. Our salesman Bruce was great, we really enjoyed him. Everyone was very professional, yet relaxed. We love our new GMC Terrain, and would like to thank everyone for making our purchase such a positive experience. We have purchased many vehicles over the years and this one was definately the most stress free experience we have ever had.
Thanks Glenn for assisting us with the purchase, you are top notch. We will definately refer friends to Haley.
Thanks again
Richard & Roberta L.
Prince George , Va
Richard & Roberta L.
2011
GMC
Terrain
I wanted to take a moment to say Thank You for helping us purchase the Suburban from Haley on Saturday. It was one of the best buying experiences I have done and I have done quite a few in my life.
Jason T.
2007
Chevrolet
Suburban
We wanted to thank you and your staff for giving us such excellent service while buying our first car. Everyone at Haley was extremely friendly and helpful and made buying a car an easy and fun experience and we will definitely come back to Haley when the time comes to get another car.
Thanks again!
Sincerely,
Rebecca and Jordan
Rebecca and Jordan
2007
Cadillac
CTS
The Haley Team is the Best! We love our new truck and we appreciate your attention to our concerns. Keep up the good work and your customers will just keep coming back!
Nancy F.